Resources

Docs and the changelog. Written by the people who write the product.

Everything you need to ship your first touchpoint. Plus a dated record of what we shipped, written by hand by the person who shipped it.

Get started · Quickstart

Quickstart: drop Klariton on a page in 5 minutes.

Add the widget to one page. Point it at your Material. Watch the first conversation happen. See whether Klariton fits without leaving your dev environment.

Heads up. You'll need a Studio account, free during pilot, and one URL we can crawl. Email hello@klariton.com if you don't have an invite yet.

1 · Drop the script tag

Add this to the page where you want the touchpoint to appear. The widget self-mounts and respects your existing CSP. We ship with strict script-src compatibility.

<script src="https://cdn.klariton.com/widget.js"
        data-customer="naturbohne"
        data-touchpoint="brewing-advisor"
        data-layer="shop"
        async></script>

2 · Point at your Material

From Studio, add a source. URLs crawl on a schedule. Files upload directly. We watch sources for changes and refresh retrieval automatically.

# in Studio → Material → Add source
type: "web"
url: "https://naturbohne.de/shop/*"
refresh: "daily"
visibility: "public"

3 · Configure personas

Up to five per touchpoint. Each persona is a register, not a separate document. They all read from the same Material.

PersonaDetectionHand-off
beginnerDefaultNone
proFrom query termsNone
b2bFrom price intentsales-webhook

4 · Wire the lead webhook

When a persona switch triggers a hand-off, Klariton posts to your endpoint. You decide where it lands: HubSpot, Salesforce, Slack, or your own service.

POST /webhooks/klariton/lead
{
  "persona": "b2b",
  "score": 92,
  "transcript_url": "https://studio.klariton.com/c/4429",
  "signed_at": "2026-05-08T14:22:00Z"
}

5 · Watch the funnel populate

Open Studio → Funnel. Sessions, engaged, questions asked, answered, outcome. The numbers stay small on day one. They get interesting by day three.

That's it. Next, read Concepts → Personas to design yours. Or open Trust → Data residency if your DPA officer is asking questions.

A short, dated record of what we shipped. Written by hand by the person who shipped it. No "various improvements".

Q3 2026 · upcoming2026-05-12

Multi-language touchpoints (closed beta)

One Material, up to 20 target languages. Persona register holds across translations. Numbers and dates stay locale-correct. Closed beta opens to Max-tier customers in July.

  • 20 target languages, including ja, ko, zh, ar (RTL-ready)
  • Per-touchpoint manual translation override
  • Browser-language auto-routing with manual switch
Shipped2026-05-04

AI co-author for Studio

Add a new persona or touchpoint and Klariton drafts the first version from your Material. Cited per claim, never invented. You stay the editor.

  • Inline citations, expandable per claim
  • Diff view against previous draft
  • Reject-with-reason that improves the next draft
Shipped2026-04-22

A/B persona testing (beta)

Test a warmer Beginner script against the current one. Winner detection runs on outcome rate. Available on Growth and Max during beta. Moves to Max-only at GA.

Shipped2026-04-09

commercetools native widget

Drop-in install for commercetools storefronts. It reads SKU and persona context from the catalog, so PDP Infoboxes know what they're sitting on.

Shipped2026-03-28

Funnel view, redesigned

We dropped engagement metrics from the default view and put outcome rate in their place. We also surfaced the literal user message at every drop-off point. You read, in plain language, what made someone leave.

Heads up: the old /v1/funnel/engagement endpoint still works but is deprecated. It will be removed 2026-09-01.

Shipped2026-03-12

Helsinki failover region

Frankfurt stays primary. Helsinki is now the active failover, with sub-30s RTO. Both regions run on Hetzner. Both are EU-only. Neither sub-processes outside the EEA.

Shipped2026-02-14

v0.1 · first paying customer goes live

Naturbohne ships Brewing Advisor on the production storefront. Outcome rate climbs from 4,1% (search) to 14,2% (Advisor) in week one. We celebrate quietly and write this changelog item the same evening.